We take customer opinion very seriously and use it to constantly improve our quality of service. Kamagratop.com goes with a very pure, transparent and well made refund policy in order to deliver proper and full customer satisfaction. Customer is secure about cheating in online pharmacy, because the online pharmacist doesn’t want to hide anything from customer. The online pharmacist shares each and everything with customer. The store is dedicated and honest to deliver best quality products at affordable and good prices so that customers don’t feel cheated.
If customers witness any kind of bad products or parcel at their doorstep or something different what they ordered for, we are ready and happy to issue a full refund or reship based on the condition such as:
- If you receive a defective item and anything else like wrong product or different from your order we will reship your needed medicines on a first priority.
- If the ordered item is lost or damaged during shipping
- If the ordered item is past its expiry date
- If you are not satisfied with our services and products
- If by mistake we have delivered your parcel to wrong address, we take the all responsibility and reship it to the given address on priority period of time.
About the cancellation:
If any reasons you want to cancel your product order then you can inform us within 24 hours. If your order dispatched from our side then you can’t cancel order.
How to Request a Refund:
For the refund or reshipment follow the given steps:
- Send an Email on email@example.com
- Mention your parcel ID and reason for cancellation or reshipment
Our customer care team will go with the details and trace your order. We can give the refund if product order has not been send from our side or send wrong address.
If you paid by credit card, we will pay the refund associated with the same account.
Please note and remind:
We cannot receive medicine back after they were shipped. If there are any problems with your order please notify us within three days of receiving your order. Your problem will be carefully studied and appropriate steps will be taken immediate to avoid same problems in the future.
If the product that you have ordered is not available in stock than instead of offering a refund we will ship the best other product having same potency but from a different label.
If the medication that has been delivered to you is damaged during the shipping process than you will need to inform us within three days.